Monthly Archives - July 2018

“Your call is important to us. We will attend to you shortly.”

This is a common message that we get to hear whenever we call customer care. More often than not, the wait time seems endless and the resolution of the issue within the same call is rare. This is a stark contrast during sales or first installation of a product. Installation engineers enthusiastically collect feedback form, or happy code on SMS, and that gets punched in somewhere. 
The customer satisfaction scores gathered in such scenarios are typically good more so if […]