Monthly Archives - November 2018

Technology To Engage Customer With Human Touch.

Customers Invisible, Data in CRM Outdated!
Building  Engagement Using Technology But With Human Touch
Behavior learning and intelligent systems are driving customer support. Human or machine, chat support is available on every customer care desk. IVR systems for self-assistance without human interventions are there for some time. These are the most common example of use of technology during customer support. Has it really improved experience? Our data on customer analysis says not really. Consumers get quite frustrated during chat interaction if […]